Kids Helpline is Australia’s only free, confidential 24/7 online and phone counselling service specifically for young people aged 5 to 25. The service is dedicated to providing compassionate and professional support to young individuals facing a wide range of issues and challenges.
Services Offered
- 24/7 Phone Counselling:Available around the clock, young people can call Kids Helpline from any phone (even mobiles) to speak with a qualified counsellor about their worries, problems, or anything they wish to discuss.
- Online Counselling:Kids Helpline offers 24/7 online counselling through their web chat service, allowing young individuals to connect with a counsellor in a way that feels comfortable and accessible.
- WebChat and Email Counselling:In addition to phone and online counselling, Kids Helpline also provides email counselling and live web chat services. These options offer flexibility for those who prefer written communication.
- Peer Support:Kids Helpline has initiated KHL Circles, an online peer-to-peer support group moderated by Kids Helpline counsellors. This initiative helps young people manage their mental health concerns by connecting with others facing similar issues.
- Support for Various Issues:Counsellors at Kids Helpline provide assistance for a wide range of issues including mental health concerns, bullying, family problems, relationship issues, self-harm, and thoughts of suicide.
- Confidentiality and Respect:The service ensures all interactions are private and confidential. Young individuals have the right to choose the gender of their counsellor and can request to speak with the same counsellor if they call back.
- Educational Resources and Tools:Kids Helpline offers various resources and educational tools aimed at helping young people cope with their issues, develop options for change, and understand the consequences of their actions.
- Community and Research Partnerships:Kids Helpline partners with leading research organisations like Queensland University of Technology and the Black Dog Institute to develop new technologies and methods to support young people effectively.
- Child and Youth Risk Management:The helpline maintains clear policies and procedures to ensure the safety and wellbeing of children and young people, including a code of conduct and regular training for staff.
How to Access Kids Helpline Services
- Phone: Call 1800 55 1800 for immediate support from a counsellor.
- Online: Visit the Kids Helpline Website for web chat, email counselling, and a wealth of resources and information.
Kids Helpline has been providing indispensable support to Australian youth for over 30 years, responding to millions of contacts and making a significant difference in the lives of young individuals by ensuring they are never alone.
For more information, visit Kids Helpline.