DirectLine is a confidential alcohol and drug counselling and referral service available to residents of Victoria, Australia. This service operates 24/7, providing immediate support and ongoing assistance to individuals dealing with substance use issues.
Services Offered
- 24/7 Phone Counselling:Available any time of the day or night, individuals can call 1800 888 236 to speak with professional, qualified counsellors about their alcohol and drug use.
- Online Counselling:DirectLine also provides online counselling services, offering an alternative to phone calls for those who prefer digital communication.
- Support and Referral Services:DirectLine connects individuals with appropriate support services tailored to their specific needs. This includes face-to-face counselling, telephone, online, and email counselling for individuals and families.
- Self-Assessment Tools:The service offers self-assessment tools to help individuals understand their substance use and identify the best course of action.
- Peer Support Services:DirectLine helps individuals access peer support groups, providing an opportunity to connect with others who have had similar experiences.
- Specialist Treatment Referrals:For those requiring more intensive support, DirectLine can refer individuals to specialist services such as withdrawal (detox) programs, residential rehabilitation, and pharmacotherapy (including methadone programs).
- Support for Families:DirectLine provides resources and referral services for families affected by alcohol and drug use, including family counselling and support programs.
- Youth Services:There are specific treatment and support options available for young people, including outreach, withdrawal, rehabilitation, and supported accommodation services.
- Services for Aboriginal Communities:DirectLine connects Aboriginal people with Koori-specific information, education, community groups, and treatment services, ensuring cultural sensitivity and appropriateness.
- Educational Resources:The service offers information and educational resources on alcohol and drug use, helping individuals and families understand the impact of substance use and the available support options.
How to Access DirectLine Services
- Phone: Call 1800 888 236 for immediate, confidential support from a qualified counsellor.
- Online: Visit the DirectLine Website for online counselling and a wide range of resources and information.
DirectLine is committed to providing comprehensive and confidential support to anyone impacted by alcohol and drug use, ensuring they have access to the help they need, whenever they need it.
For more information, visit DirectLine.